Using TRELAWEAR is simple! At a time of emergency, simply push the button located on the back of the TRELAWEAR pendant. This button is paired with the MobileHelp base station (Classic subscriptions) or base station and mobile device (DUO subscriptions), which will send an emergency notification to the 24/7/365 U.S. based emergency response center. A trained emergency operator will contact you through the base station or mobile device to determine how best to help you. If required, emergency personnel will be dispatched to the location based on GPS technology and family members will be notified.
The TRELAWEAR pendant pairs wirelessly with the MobileHelp equipment. In order for the pendant to work out of your home, the mobile device (part of the DUO subscription plan) is required.
TRELAWEAR pendants come with care card and instructions to assist you in the set-up process. Calling the telephone number on the card will connect you with MobileHelp operators, who will guide you through the simple process of pairing a TRELAWEAR pendant. A representative based in the United States will ensure your device is successfully working.
While wearing your pendant, if you happen to accidentally push the button and initiate an emergency call, no need to panic. The operator that answers will assess the situation. If there is no emergency, the operator will not send an emergency response to your location.