How it Works

Using Trelawear is simple! At a time of emergency, simply push the button located on the back of the Trelawear pendant. This button has already been paired with either the MobileHelp base station (Classic subscriptions) or base station and mobile device (DUO subscriptions), which will send an emergency notification to the 24/7/365 US based emergency response center. A trained emergency representative will contact you through the base station or mobile device to determine how best to help you. If required emergency personnel will be dispatched to the location based upon GPS technology and family members will be notified. 

The Trelawear pendant pairs wirelessly with the MobileHelp equipment. In order for the pendant to work out of your home, the mobile device (part of the DUO subscription plan) is required.

Trelawear pendants come with a care card and instructions to assist you in the set-up process. Calling MobileHelp on the dedicated referral line at 1-800-914-8796 will connect you with a MobileHelp representative, who will guide you through the simple process of pairing a Trelawear pendant and ensure your device is successfully working.

While wearing your pendant, if you happen to accidentally push the button and initiate an emergency call, no need to panic. The representative that answers will assess the situation. If there is no emergency, the representative will not send an emergency response to your location

When you purchase a Trelawear pendant: 

You will receive the following:

  • One Trelawear necklace, packaged in a beautiful box
  • Care card and instructions for pairing your pendant

After registering with MobileHelp,  you will receive the following:

  • 1 qty Home Base Station (Classic or DUO subscription plan)
  • 1 qty Mobile Station/Device (DUO subscription plan)
  • 1 qty waterproof Pers pendant for use in the shower

REMEMBER to ensure your Trelawear pendant can access emergency help, upon receipt of your Trelawear pendant you will also need to contact the MobileHelp Trelawear referral line at 1-800-914-8796 and place an order for a Classic monitoring plan (with a Home Base Station only) or the DUO monitoring plan (with Home Base and Mobile Device). After you receive your equipment from MobileHelp, you will be able to pair the Trelawear pendant remotely so that it works with MobileHelp devices. A trained representative will walk you through the simple activation process and ensure your pendant is properly working.